Returns Policy

At CGR Bike Gear, we want you to be happy with your purchase.

Happiness for us is defined as when you (the customer) have received your item, tried it on and are totally happy with it.

Mail order purchasing can be difficult with clothing as sometimes the item does not fit. If this happens, we want you to know that we expect you will wish to return it and have it replaced with one that does. This should not cause conflict and we will make every effort to help.  Always remember, we are fellow bikers and real people trying to provide the best service we can.  We would not knowingly wish to upset you and if you ever come across us on ride-outs or the motorway services you will find us very friendly and approachable.

Step 1) Upon receipt of goods, check them over and try them on. If they meet your expectations and fit correctly, all is good. If not go to step 2.

Step 2) If you are unhappy please contact us immediately via e-mail (through site or This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) and state why. Please give as much information as possible as to why you are unhappy. We will contact you as soon as we can to discuss the issue. We may ask you to return the item which is explained in Step 3.
 

Step3) If the item needs to be returned YOU will have to arrange this and pay for the return delivery yourself. We expect (as was used to send it to you) that you will use Royal Mail First Class Recorded service or similar. CGR will not accept that goods have been returned, without conclusive proof of posting/tracking. In certain cases we may reimburse you for postage but please be aware, we do not do this as standard. Once we receive the goods, we will check them and despatch (in the event of a wrong size) the appropriate size. This additional postage (to send the correct size) will be paid by CGR in order to maintain good relations. We trust that our position is understood.

All returns should be sent within a reasonable time period. We deem reasonable to be within fourteen days. Items must be returned in an unused condition.

Returns of made to measure garments.

Steps 1 - 3 still apply, however please note the following. As you can appreciate, this service can be a little problematic if the sizes given are incorrect. Please ensure that you make all measurements as accurately as possible. In the event of a made to measure garment needing further adjustments, a small charge may be made for alterations. Charges will be proportionate to the work carried out and will not exceed 50% of the item value on any given return. We want you to be entirely happy with your item and often there is no charge if the alteration is minor. The charge applies to major alterations that are due to error on the part of customers measurements. For example if we are asked to produce leggings with 38 inch inside leg we will do just that. If the customer meant 32 inch and we have to alter them back down, we will make a small charge to do so. As we obviously cannot add fabric (in the case of a mis-measurement the other way (and we have to make an entirely new pair) a charge of 50% of the original item will apply.

PLEASE CHECK AND DOUBLE CHECK MEASUREMENTS TO AVOID DISAPPOINTMENT.

None of the above affects your legal/statutory rights.  We understand the Distance Selling Regulations 2000 and Sale of Goods Act 1979. 

We simply want you to be happy. Please help us, to help you.